Recent New South Park: No Internet ~ Random Waves of Insight
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Monday, April 21, 2008

Recent New South Park: No Internet

I love it at the end when Randy's talking about showing the internet the RESPECT!!! ...it deserves... and he slams his fist down and shakes the podium to make his point.

I enjoyed the episode, but thought it was lame that the solution to the issue was to unplug the device and plug it back in.

It made me think that either the South Park creators themselves or someone they knew had experienced that same problem, and they decided to make an episode about it.

When we lost the internet here, that solution didn't help. You call up a guy and he walks you through all the stupid little processes for fixing a normal problem. None of it works. You say, "Well, Comcast just installed Digital Voice on our end. Maybe the issue is because of that...?" And he says, "No, you might think so, but no."

That was...wrong.

"Oh, that's a hardware problem."

WRONG!!!!

Comcast unbundled our IP addresses. It happened at their office. Not here. Not our fault. Their fault. We paid for 4 IPs. We had 4. Then they suddenly reduced that number to 1. It was only when we asked to speak with a supervisor that we made any real progress, because the basic level of support had no idea what was really going on.

So the lesson: Customer support can sometimes not know enough to help you, but even when that happens, company protocol forces you to deal with them. And listen to all their "helpful" suggestions. It can be excruciating.

To read more about this issue in detail, check out this post: Limited Or No Connectivity -- Comcast Digital Voice Was Installed, and Our Internet Access Became Handicapped

This happened back in early October of last year, and it still frustrates me.

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